We provide a 99.95% uptime SLA around network, power and virtual server availability excluding scheduled maintenance. If we fail to deliver, we'll credit you 2.5% of the monthly fee for each 30 minutes of network downtime, up to 100% of one monthly payment, and the credit will be applied toward future payments. It's that simple!
We use only enterprise-class grade hardware to provide you the best servers.
Hardware replacement will begin once we identify the cause of the problem and will replaced with no additional cost.
Forthcloud provide support portal to their Partner Network, you will have access to our support 24x7x365. We have the best of the class very well trained support staff that know the technologies we offer. They can answer your questions mostly on the first query for any emergency incident reported.
We guarantee that the forthcloud critical environmental systems, including power and HVAC, will be available 99.95% of the time.